Audit team told to evaluate business processes
City officials urged the local government’s Performance Governance Audit Team to conduct a performance evaluation and assessment with regards the processing of business permits in the city and to submit a report to the local legislative body for appropriate legislative intervention.
Under Resolution No. 473, series of 2021, signed by Mayor Benjamin B. Magalong, local legislators stated that with the continues serious negative impact of the ongoing COVID-19 pandemic to the local economy, many people are losing their jobs daily and are constrained to find alternative means of providing the needs of their families.
Further, many of the displaced workers venture into putting up their own businesses while some of them opted to do online selling which is the trend nowadays to earn income.
The council stipulated that as such, there is a need for the concerned offices of the local government to outline a more efficient and customer friendly measures in the processing of applications for the issuance of business permits and licenses to help ease the financial burden of those applying for such permits and licenses.
Earlier, Administrative Order No. 052, series of 2019, which constituted the city’s project management team for the conduct of the city-wide organizational audit, analysis and organizational development within the city government was primarily issued to review, study and revisit the existing organizational structure of the city and identify the problems or need for change and pursue the organizational development to conform with the standards and guidelines which are best for both employees and clientele, but it does not provide for a timeframe that audit should start and end, neither does not provide that the results of such audit be furnished to the local legislative body for appropriate legislative intervention.
Moreover, Resolution No. 212, series of 2019, supports the move of the local government in constituting a City Government Performance Governance Audit Team to conduct a performance evaluation and assessment of all departments in the organizational structure of the city focused on 3 sectors, plans, programs and projects; budget and personnel and actual implementation, output and impact to stakeholders, as tool for the city to further enhance the delivery of public service.
The local government projects to complete the study by the end of the year or early next year and for this to be implemented the soonest so that the appropriate reorganization of concerned offices could be enforced.
The City Human Resource Management Office (CHRMO) is spearheading the conduct of the performance governance audit of the concerned offices of the city government which started early this year and could be completed to enhance the effective and efficient delivery of public service to the utmost satisfaction of the transacting public.
Baguio City is one of the few local governments that decided to avail of the conduct of the performance governance audit with the primary objective of enhancing the delivery of quality service to the transacting public. — Dexter A. See