Converge increases fiber availability, coverage in Bicol region 

Converge increases fiber availability, coverage in Bicol region 

28 June 2022, Legazpi City – Leading fiber broadband provider Converge ICT Solutions Inc. (PSE: CNVRG) is rapidly expanding the availability of fiber connectivity in the Bicol region, targeting to nearly double its port deployment in the southern Luzon region to reach over 400,000 fiber ports by year-end. 

“In line with our strategy to Go Deep in existing markets, we are rolling out nearly 200,000 fiber ports in the Bicol region this year. We want to maximize our first-mover advantage as a fiber broadband provider in Bicol and expand to the different provinces,” said Jesus C. Romero, Converge Chief Operations Officer. 

The port deployment target is spread among four provinces in Bicol, namely Camarines Sur, Camarines Norte, Albay, and Sorsogon. 

Converge is setting ambitious targets for fiber penetration in Region V aiming to cover more than half of addressable households for the entire Bicol region. 

“These coverage targets mean there will be high availability of fiber service in key markets like the cities of Legazpi and Naga, as well as in unserved and underserved areas, like the municipalities of Gubat in Sorsogon and Lupi in Camarines Norte,” added Romero. 

Converge has landed its pure fiber domestic subsea backbone in three points in Bicol – Pasacao in Camarines Sur and in Masbate City, and Milagros in Masbate, completing  the redundancy loop that starts in San Juan, Batangas and passes through Roxas – Mindoro, Boracay, Roxas- Iloilo and ends in Milagros, Masbate.

Knowing the frequency of typhoons in the region, the fiber broadband company has invested heavily in hardening and disaster-proofing its network in Bicol by putting the cables underground.

“Given the importance of the Bicol region to our business, we are strengthening the customer-facing services, as well as the network infrastructure, to shore up the Converge brand in this southern Luzon region,” said Romero. 

New Business Center

To better serve its customers, Converge has opened its newest business center in Legazpi City. Located at 312 Penaranda Extension, Barangay Bonot, the facility will also be the regional head office for the company. Earlier, it established business centers in the cities of Naga, Daet, Iriga, and Sorsogon. 

Every Converge business center offers sales, payment, and after-sales services, plus a self-service payment kiosk to limit contact.

Dedicated Customer Service

For Bicol subscribers, Converge has put in place a dedicated Customer Support hotline at mobile number 0922-9994636. For Technical concerns: text TECH <space> 13-digit Account Number <space> Message/Concern. For Non-Technical concerns: text INQ <space> 13-digit account number <space> Message/Concern.

Converge has allocated ample installation and repair teams on-ground to handle current demand and future growth in the Bicol region. In fact, 96% of customer tickets are responded to within 24 hours.

To date, Converge has over 500,000 kilometers of total fiber assets serving 1.8 million subscribers nationwide. Its network has reached more than 12 million homes as of the first quarter of the year, with a household coverage of 47%. This year, the company continues to be in expansion mode with its fiber network being extended to more cities and municipalities in Visayas and Mindanao. 

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Converge Legazpi Business Center Opening

Mr. Dennis Anthony Uy Speech, Delivered by Ms. Jay-Anne Encarnado – VP for Corporate Communications and Public Relations

As much as we wanted to be with you all, we had to defer this visit due to the news that there could possibly be an incoming typhoon.

We hoped to be there to personally express our gratitude for the continued support that the local government and the community in Bicol have shown Converge. The launch of this new business center and regional headquarters in Legazpi City would not have been possible without the support of all of you.

We are glad to report that we are going to cover more than half, or around 64% of all addressable households in Bicol by year-end. This is a testament to our commitment to keeping serving the unserved and underserved areas in the country. 

This also means we have much more room for growth in this region. We will continue to harden our network infrastructure here where we have three cable landing stations. And we will continue to strengthen our customer relations through activities such as this – we know how important sustaining our customer relationships is, even with limitations on physical contact, that’s why we continue to reach out to our customers through business centers. 

We hope with this bigger presence in Legazpi, we may be able to double down on “Going Deep” in Bicol, and really extend our network to areas not yet reached by high-speed, fiber broadband. This has been and continues to be our goal as we believe that digital access is no longer a privilege of the few but a right of everyone, regardless of socio-economic status.

We will continue to pursue our mission of bringing world-class connectivity to Filipinos and giving them the broadband connection they deserve. We look forward to your continued support of this mission. 

Thank you everyone, and maray na aga sa indo gabos!