CAUAYAN CITY, Isabela- Ten guards and 15 personnel from housekeeping of SM City Cauayan and SM Center Tuguegarao Downtown received a certificate of commendation from SM management during the Joint Tactical Inspection (JTI) and General Assembly of Troops on Aug. 11, 2022. 

The award of commendation was given due to their exemplified honesty and trustworthiness by returning lost valuables to mall goers. Some of them have also apprehended thieves in the mall. The awardees have brought honor and pride not only to themselves but also to the agency that they represent and to the SM Group of Companies.

JTI is an annual event conducted by the Customer Relations Services Department (CSR) of SM spearheaded by Mr. Almus J. Alabe, Senior Assistant Vice President for Customer Relations Services, and in collaboration with the Law Enforcement Agencies.

The main objective of the activity is to inspect and check the readiness of the security guards assigned in SM Supermalls, SM Retail Group, and its affiliates to ensure the safety of mall goers, employees, and tenants.

During the JTI, the uniforms and equipment of the security personnel are also inspected to conform to the standards set by the company. The inspection is not a fault-finding activity but more of a corrective measure to ensure that guards are always dressed, equipped, and supplied completely by the security providers.

Furthermore, examiners also test the communication device and support gadgets of the security forces to ensure that those are always functional and ready to use. Also, personnel of janitorial services and maintenance services of the mall were also evaluated.

“I am really very proud of the SM’s CRS team. The team started as small and expanded this big and up until now, we are still practicing all the SM standards and legacy that Engr. Antolin Paule (pioneer of SM’s CRS Department) left us. Again, I am really proud”, Alabe said in an interview.

Meanwhile, on Aug. 9, 2022, Jameson de Guzman of this city expressed his gratitude to SG Cristie Bugtong for returning his lost Oppo Reno 2 mobile phone worthPhP29,000.00. Bugtong recovered the said mobile phone on the puzzle chairs in front of Watson’s store while performing his duty on Aug. 8. He immediately reported and surrendered the lost valuable at the Customer Relations Services Office of SM City Cauayan.

De Guzman on his Facebook account said “it was nice to find someone so honest and caring guard like you po”. SG Bugtong belongs to the Saber Alpha Security Services, Inc.  #   By Mae Barangan w/lines from Krystal Gayle Agbulig

Mae Barangan