SSS Luzon North 1 reports growth in digital Services, compliance efforts

In Photo: (From left to right) Atty. Blesselda Acosta – Head, Luzon North Legal Department, and Nancy Umoso, SSS Acting Vice President for Luzon North 1 Division. Photo by: Mario Oclaman //FNS

The Social Security System (SSS) Luzon North 1 Division announced notable gains in its service delivery and compliance programs for 2025, reaffirming its commitment to expand service accessibility and strengthening the enforcement of social security laws across the region.

SSS Acting Vice President for Luzon North 1 Division Nancy Umoso reported that as of October 2025, the Division advanced several priority initiatives—including the full digitalization of all SSS branches, the rollout of E-Center sa Barangay sites, the expansion of SSS on Wheels (SOWs) deployments, intensified Run After Contribution Evaders (RACE) operations, and the continued strengthening of the KaSSSanga Collect Program (KCP).

The Division’s most significant accomplishment for 2025 is the complete digital transformation of all nine SSS branches under its coverage—the first full-scale implementation of its kind within Luzon. Umoso said becoming fully digital enabled the system to streamline transactions, shorten processing times, and enhance access to online services.

“With every branch now operating as a Digital Branch, members and employers benefit from faster, more convenient, and more efficient service delivery—whether onsite or online,” Umoso said.

The Division also continued to expand its community-based service touchpoints through the E-Center sa Barangay initiative. As of October 2025, seven (7) E-Centers have been established across various barangays, providing easier access to online services for residents who may have limited digital resources. These centers have already assisted 1,208 constituents, enabling them to create My.SSS accounts, file benefit claims, and perform other online transactions with support from trained barangay personnel.

Meanwhile, the SSS Service on E-Wheels (SOWS) program significantly extended the Division’s reach to communities with limited access to SSS offices. A total of 953 deployments across the provinces of Ilocos Norte, Ilocos Sur, La Union, Benguet, Mt. Province, and Abra were conducted as of October 2025, bringing essential services to workplaces, remote barangays, and public areas. Through these mobile service missions, the Division was able to assist 38,358 constituents, reflecting its sustained drive to meet members where they are.

The Luzon North Legal Department, headed by Atty. Blesselda Acosta intensified employer compliance efforts through 111 RACE operations, resulting in 1,191 show cause orders issued to non-compliant employers. These operations impacted 5,152 employees, ensuring their eligibility for future benefits.

“Through these compliance efforts, the Division successfully collected P13.08 million in delinquent contributions as of the end of October this year,” Acosta said.

She explained that Demand Letters are issued to employers who did not comply with the Billing Letters sent by the branch’s accounts management office. As of October, Acosta said that 287 demand letters were issued to non-compliant employers.

“Employers who didn’t respond to Billing Letters within 30 days will receive a Demand Letter. If they still don’t comply, the case will be elevated to the court,” Acosta added. She disclosed that over P2.3 million was collected from 100 employers who settled after receiving letters of demand or having cases filed in court.

The Division also recorded strong performance under the KaSSSanga Collect Program. As of October 2025, it has formalized partnerships with 66 participating agencies, enabling the coverage of 4,046 Job Order and Contract of Service workers and generating P54.62 million in collections. This reflects strengthened government-wide support for the protection of non-regular workers.

Umoso emphasizes that these accomplishments reflect its ongoing commitment to improving member experience, expanding its service footprint, and enforcing social security laws to safeguard the welfare of Filipino workers.

“The Division remains dedicated to further enhancing its programs and strategies as it continues its mission of delivering accessible, responsive, and inclusive social protection services”, Umoso concluded.

SSS Luzon North 1 Division is composed of SSS Laoag, SSS Vigan, SSS Candon, SSS Bangued, SSS La Union (San Fernando City), SSS Agoo, SSS Baguio, SSS La Trinidad, and SSS Bontoc. # Christian Andrew Rillorta